Goal & Strategy
Goal
Become a “must-see” supplier in each business we operate is our first goal.
Innovation: 20% of our sales are currently realized with products introduced in our portfolio less than 3 years ago. To achieve profitable and sustainable growth, we will continue to focus on new solutions and new applications in order to reach 30% by 2030.
Customer Experience: We want to increase our customer satisfaction index from 92% to 98% by 2030.
Strategy
We want to be a leader known for our customer intimacy able to anticipate future needs. We create engaged customers by offering more than good service and consistent quality. Our committed organization aims to:
- Build deep and multi-level relationships to drive insight
- Systematically gather, analyze and generate insight
- Focus on end to end experiences and build commitments
- Foster creative solutions to respond to unknown needs
- Use insight to innovate in products/services to bring new solutions
- Design business models to minimize complexity
