Goal & Strategy


Become a “must-see” supplier in each business we operate is our first goal.

Innovation: 20% of our sales are currently realized with products introduced in our portfolio less than 3 years ago. To achieve profitable and sustainable growth, we will continue to focus on new solutions and new applications in order to reach 30% by 2030.

Customer Experience: We want to increase our customer satisfaction index from 92% to 98% by 2030.



We want to be a leader known for our customer intimacy able to anticipate future needs. We create engaged customers by offering more than good service and consistent quality. Our committed organization aims to:

  • Build deep and multi-level relationships to drive insight
  • Systematically gather, analyze and generate insight
  • Focus on end to end experiences and build commitments
  • Foster creative solutions to respond to unknown needs
  • Use insight to innovate in products/services to bring new solutions
  • Design business models to minimize complexity



"Fostering innovative solutions to create responsible value".

Goal & Strategy